Welcome to DY Laundry. By using our pick up and delivery laundry services, you agree to the following terms and conditions. Please read them carefully.
1. Service Agreement
1.1 Service Description: DY Laundry offers laundry pick-up, cleaning, and delivery services. We provide washing, drying, folding, and ironing of garments as specified by the customer.
1.2 Service Area: Our services are available in Georgetown, Guyana. Orders outside this area may not be accepted or may incur additional charges.
2. Customer Responsibilities
2.1 Order Placement: Customers must provide accurate information when placing an order, including contact details, pick-up, and delivery addresses.
2.2 Garment Preparation: Customers are responsible for sorting and labeling garments as required (e.g., separating whites, colors, and delicates).
2.3 Hazardous Materials: Customers must not include any items containing hazardous materials (e.g., flammable substances, sharp objects) in their laundry bags.
3. Pick-Up and Delivery
3.1 Schedule: Pick-up and delivery times will be scheduled in advance. Customers must ensure availability at the designated times.
3.2 Missed Pick-Up/Delivery: If a customer misses a scheduled pick-up or delivery, they must reschedule and may incur additional charges.
3.3 Delivery Location: Deliveries will be made to the address specified by the customer. We are not responsible for items left unattended.
4. Pricing and Payment
4.1 Pricing: Service charges are based per bag, additional lbs, and any additional services requested. Prices are subject to change.
4.2 Payment: Payment is due at the time of delivery or as per the agreed-upon terms. You can pay by credit/debit card (we accept VISA, MasterCard), MMG, bank transfer, or cash on delivery.
4.3 Late Payment: Late payments may incur additional fees. Continued failure to pay may result in suspension of services.
5. Liability and Damages
5.1 Loss or Damage: While we take utmost care with your garments, the nature of the laundering process means that some risk is unavoidable. Therefore, we are not liable for any loss or damage arising from:
Inherent Defects: Damage resulting from inherent weaknesses or defects in the fabric or material, including but not limited to, tears, fraying, and dye bleeding.
Deterioration: Normal wear and tear that occurs due to the aging or previous condition of the garment. This includes fading, shrinkage, or stretching of the fabric that is characteristic of the garment's material and usage history.
Wear and Tear: Wear and tear due to regular use, which includes damage such as thinning fabric, loss of buttons, or seams coming undone.
Improper Labeling: Damage resulting from the garment’s care label not accurately reflecting the required care procedures, such as mislabeled washing or drying instructions.
5.2 Maximum Liability: In the unlikely event that your garments are lost or damaged, our liability is strictly limited to the following amounts:
Per Order: Our maximum liability per order is GYD $10,000, regardless of the number of items included in the order. This limitation helps manage our risk and maintain affordable pricing for all customers.
5.3 Notification: Prompt reporting of any issues is essential for us to address them effectively. Therefore:
Reporting Period: Any claims for loss or damage must be reported within 24 hours of delivery. Claims reported after this period may not be considered.
Claim Procedure: To file a claim, customers must email sales@dylaundry.com:
A detailed description of the issue. Photos of the damaged item(s), if applicable.
Proof of the original purchase price or estimated value of the lost or damaged item(s).
Investigation: We reserve the right to inspect the damaged items and conduct an investigation before processing any claims. This may involve reviewing the garment's condition, care instructions, and our service records.
5.4 Excluded Liability: We are not liable for:
Valuables Left in Pockets: Customers must check all pockets for valuables such as jewelry, money, or personal items. We are not responsible for the loss of or damage to these items.
Special Care Items: Items requiring special care (e.g., "hand wash only," "dry clean only") unless explicitly disclosed and agreed upon at the time of service.
Color Loss: Fading or bleeding of colors due to the garment’s material or dye not being colorfast.
Shrinkage: Shrinkage resulting from the natural characteristics of certain fabrics (e.g., cotton, wool) that may shrink despite following care instructions.
Previous Damage: Further damage to items that were already damaged, worn, or in a fragile state prior to our handling.
6. Special Instructions
6.1 Instructions: Customers must provide any special instructions for handling their garments (e.g., specific washing or drying requirements). We are not responsible for any damage resulting from the lack of or unclear instructions.
7. Branded Laundry Bags
7.1 Issuance: Branded laundry bags are provided to customers for the purpose of facilitating the pick-up and delivery of laundry services. The bags remain the property of DY Laundry and are issued on a loan basis.
7.2 Proper Use: Customers must use the branded laundry bags solely for the transportation of laundry to and from DY Laundry. Bags should not be used for any other purpose.
7.3 Care and Maintenance: Customers are expected to take reasonable care of the laundry bags, keeping them clean and in good condition. Bags should be kept away from hazardous materials and extreme conditions that may cause damage.
7.4 Loss or Damage: Customers are responsible for any loss or damage to the branded laundry bags while in their possession. In case of loss, theft, or damage beyond normal wear and tear, customers may be charged a replacement fee of GYD $3,000.
7.5 Return Policy: Customers are required to return the branded laundry bags upon termination of services or upon request by DY Laundry. If a customer fails to return the laundry bag within 5 business days after termination of service or request, a replacement fee of GYD $3000 will be charged.
8. Termination of Service
8.1 Termination by Customer: Customers may terminate their service by providing written notice at least one (1) month in advance.
8.2 Termination by Company: We reserve the right to terminate service for any customer at our discretion, including but not limited to non-payment, abusive behavior, or breach of these terms and conditions.
9. Privacy and Data Protection
9.1 Data Collection: We collect and use personal data as necessary to provide our services. This includes contact information and service details.
9.2 Data Protection: We are committed to protecting your privacy and will not share your personal information with third parties without your consent, except as required by law.
10. Amendments
10.1 Changes to Terms: We reserve the right to amend these terms and conditions at any time. Customers will be notified of any changes and continued use of our services constitutes acceptance of the new terms.
11. Governing Law
11.1 Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of Guyana. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Guyana.
12. Contact Information
11.1 Customer Support: For any questions or concerns, please contact our customer service team at sales@dylaundry.com or 592-697-0000.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
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